Brief Description of the Client
Client Company Name
Sigma Automation & Instruments
Limited Bitrix24 Account URL
sigmaautomation.bitrix24.in
Area of Business
Industrial Automation (Field Instruments, Control Systems, Electrical Products)
Number of Employees
35
Number of Offices/Branches
Headquartered in Rajahmundry, Andhra Pradesh, with offices in Hyderabad, Visakhapatnam, Bhubaneswar, Nellore, Vijayawada, and sales representa+ves in Bangalore, Vadodara, Belgaum, Bellary.
Bitrix24 Modules Implemented
CRM and Business Automation
- Streamlined customer interactions and deal management.
- Automated business processes for increased efficiency.
API Integration
- Integrated existing web forms and a third-party portal for seamless data transfer.
- Facilitated customer login to the third-party portal upon successful deal completion.
HR and Project Management
- Centralized HR functions, including employee records and project management.
- Improved project collaboration and task tracking.
Social Intranet
- Created a collaborative and engaging internal communication platform.
- Created a collaborative and engaging internal communication platform.
Implementation Process and Special Aspects
PROBLEMS FACED BY CLIENT
- Lack of streamlined customer data management.
- Inefficient web form and third-party portal integration.
- Fragmented HR and project management processes.
- Fragmented HR and project management processes.
Tailored Solutions
- Customized CRM workflows to match the specific needs of the industrial automation sector.
- Designed and implemented a robust API integration solution for seamless data transfer.
- Configured HR and project management modules to align with Sigma Automation & Instruments unique processes.
- Developed a social intranet to foster internal communication and collaboration.
Results Achieved
Efficient Customer Relationship Management
- Streamlined customer interactions and improved deal management.
- Automated processes reduced manual effort, enhancing overall efficiency.
Seamless Data Integration
- Successful integration of web forms and third-party portal, ensuring a smooth data flow.
- Customer login to the portal upon deal completion for enhanced customer experience.
Implementation Benefits
Quantifiable Benefits
- 20% reduction in deal processing time.
- 30% improvement in HR and project management efficiency.
- 25% increase in internal communication effectiveness.
Intangible Effects
- Enhanced customer satisfaction through streamlined processes.
- Improved team collaboration fostering a positive work culture.
Categories: Case Studies