Most Commonly Asked Questions About Us.

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Tech Titan

How is Bitrix24 licensed?

Bitrix24 Cloud version is SaaS, it is rented by our users. It is deployed, hosted and maintained by Bitrix Inc. in the Cloud. You can use your Bitrix24 account with a free subscription, or with a paid plan. Please see our plans and tariffs page. Bitrix24 Self-hosted version is licensed on “per-user basis”. By default, each commercial license key includes 25 intranet users which can be extended by additional user coupons. It is fully customizable (color schemes, layout, menu items, header, footer, etc.) and provided with the full source code. It can be deployed and hosted by the end-user or by a Bitrix Partners.

How much does Bitrix24 cost? What is included with each subscription plan?

Bitrix24 prices range from free to $199 per month. All subscription plans offer tools for uploading, organizing, and sharing files that range from 5GB to unlimited online storage space. You can also extend your online storage for selected subscription plans, or purchase an additional 12-user pack for your free subscription plan. Please see our plans and tariffs page. The Free subscription plan allows you to create up to 12 user accounts, whereas the commercial subscription plans (Standard and Professional) allows you to create and manage an unlimited number of users in your Bitrix24 social intranet. There are no limits on the number of tasks and projects you and your colleagues collaborate on in your Bitrix24, however, the commercial subscription plans (Standard and Professional) include additional communication and collaboration tools that are absent in the Free subscription plan. Please see our plans and tariffs page.

Are there any discounts for non-profit / educational organizations?

Educational, healthcare, and other not-for-profit organizations are eligible for a discount of 15%. To request a discount, please send a scanned copy of a request on company letterhead to or using the contact form. Indicate the service plan desired, the full name of the organization, and a scan of a document confirming the non-profit status of the organization. If your company is eligible, a coupon will be sent to you which can be applied to the purchase in the online payment system. Other discounts may not be applied unless specifically stated. Please note that this discount option is available for 6- or 12-month Cloud subscription plans or Self-hosted version.

Is Bitrix24 Cloud a free service?

Yes and no. Bitrix24 Cloud is available in three subscriptions plans free (no fees), Standard (paid), and Professional (paid). There are no fees explicit or hidden when using the Free subscription plan. There are no additional or hidden fees for commercial plans, which means there will be no charges above your monthly payments if you use Bitrix24 with Standard or Professional subscription plans. There are, however, optional payments for your free or commercial subscription plans (e.g. VOIP / web telephony credits, SIP-connectors, additional online storage). Please see our plans and tariffs page.

What happens to my Bitrix24 Cloud account if I stop using it?

Paid plans devolve to the free plan according to the process described above. If an instance of Bitrix24 on a free plan (either converted to a free plan or originally on a free plan) is completely inactive over the course of 30 days, it is ‘archived’, and it can be retrieved only by an administrator account (yourself or a user in the instance with administrator rights). To retrieve the account, an administrator simply needs to log in. If no administrator logs in for another 15 days after the instance has been ‘archived’, the Bitrix24 instance will be deleted.

Is Bitrix24 free only for 30 days? What happens when my 30-day trial expires?

Bitrix24 Cloud is free, and not just for 30 days! However, when you decide to try out paid features and tools available in Bitrix24, you can activate your 30-day demo version (log in to your Bitrix24 Account, then go to Settings > Subscription > [activate demo]). When the 30-day demo period expires, you can either switch to one of the commercial subscription plans (Standard $99/mo or Professional $199/mo) or continue using your Bitrix24 account with a free subscription for up to 12 users. Bitrix24 Self-Hosted version is also available as a free 30-day trial version for installing the product locally or on a remote web server. If you choose to go commercial during the 30-day evaluation period, you can simply purchase a license key and use it to switch your trial product copy to a commercial one. No data will be lost, no time will be wasted for installing the product anew!You can download your Bitrix24 Self-Hosted trial version here.

Must I pay to renew my Cloud subscription? What happens if payment isn't made?

If you plan to extend your Cloud subscription for another 1, 6, or 12 months, you should do so before the end of your current subscription period. After your current subscription plan ends, you have a grace period of 15 days to work without limitation. If you do not renew your subscription, then your Bitrix24 account will be rolled back to the free subscription plan, with a 5 GB online storage limit and functionality corresponding to the free plan. If the amount of data in your Bitrix24 instance exceeds 5 GB, then after the grace period mentioned above, data will be accessible only for reading and deleting. You will not be able to load new files, tasks, input data into the CRM, or perform other actions until the data is below the 5 GB limit. As soon as the amount of data is below 5GB, all the functionality of the free plan will be engaged, and use of the free version can continue indefinitely. Also, the free subscription plan allows you to create and manage up to 12 intranet users. All users exceeding this number will not have access to your Bitrix24 account if used with the free subscription plan. If no user authorizes over the course of one month after the 15-day grace period, your Bitrix24 account will be ‘archived’, and can be opened only by having an administrator (an employee of your company with administrator rights in your Bitrix24 instance) log in. If no administrator logs in over the course of another 15 days after the account has been ‘archived’, the Bitrix24 instance will be deleted.

How can I upgrade or downgrade my Bitrix24 Cloud Subscription?

You can upgrade from any subscription plan to any subscription plan at any time. To upgrade your Bitrix24, please select one of the options in your Bitrix24 settings. Provided that you have appropriate administrative rights, you can upgrade or downgrade your Bitrix24, please navigate to the left-side menu in your Bitrix24 account > Settings > Subscription > (you should be logged in as the account owner). You can also get in touch with a Bitrix24 representative or a Bitrix Partner to have your current subscription plan changed according to your needs.